Rachel Torres is an accomplished Customer Training Manager who has built education programs that transform new users into product experts.

Her training initiatives have improved product adoption by 60% and reduced support tickets by 45% across the organizations she has served. In 2026, Rachel employs AI-powered learning personalization that adapts training content to individual learning styles, roles, and proficiency levels. Her "Adaptive Enablement" methodology combines learning management automation with real-time proficiency assessment, delivering training that meets each learner where they are. Rachel's technical proficiency spans the customer education ecosystem: Skilljar for LMS management, Loom for video content, WalkMe for in-app guidance, and custom integrations with product usage data. She can design curricula, create content, and measure training effectiveness autonomously. For companies whose customers struggle to adopt products fully or whose support teams are overwhelmed with how-to questions, Rachel provides the systematic education approach that creates self-sufficient power users. She builds the programs, creates the content, and proves the ROI.